Privacy Policy for The Language Compass
The Language Compass is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information in connection with our services, including one-to-one language tutoring, group language classes, business English training, accent reduction, exam preparation (IELTS, TOEFL, Cambridge English), conversational practice sessions, online language learning platforms, and cultural immersion workshops.
1. Information We Collect
We collect various types of information from and about users of our services:
- Personal Identifiable Information (PII): This includes information you provide directly to us when you register for an account, enroll in a course, contact us, or participate in our services. This may include your name, email address, phone number, physical address, and payment information.
- Educational and Course Information: Details about your language learning goals, current proficiency levels, progress, attendance in classes, and performance on assessments.
- Technical Data: Information automatically collected when you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, and usage patterns. We may use cookies and similar tracking technologies for this purpose.
- Communication Data: Records of your communications with us, including emails, chat transcripts, and phone call recordings (where applicable and with prior notice).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Services: To deliver our language tutoring, classes, workshops, and online learning platform functionality, process payments, and manage your account.
- To Improve Our Services: To understand how our services are used, conduct research and analytics, develop new features, and enhance the learning experience.
- Communication: To send you important notices, updates about our services, administrative messages, and respond to your inquiries.
- Personalization: To tailor content and recommendations based on your learning needs and preferences.
- Security and Legal Compliance: To protect our services and users from fraud and misuse, enforce our terms and conditions, and comply with legal obligations.
3. How We Share Your Information
We do not sell your personal data. We may share your information with:
- Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, online learning platform hosting, analytics, and customer support. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Instructors and Tutors: Relevant information necessary for your assigned instructors or tutors to provide effective language teaching and track your progress.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Data Security
We implement appropriate technical and organisational measures designed to protect your personal data from accidental loss and from unauthorised access, use, alteration, and disclosure. However, no internet transmission is ever completely secure or error-free. We encourage you to take steps to protect your personal information, such as choosing strong passwords and logging out of your account after use.
5. Your Data Protection Rights (GDPR)
If you are located in the European Economic Area (EEA) or the UK, you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.
6. Children's Privacy
Our services are primarily intended for individuals aged 16 and over. If you are under 16, please ensure you have the permission of a parent or guardian before providing any personal information to us. If we learn that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
The Language Compass
14 Regent Street,
Flat 3B,
London, Greater London,
SW1Y 4NX
UK